Privacy Policy — x999 Game Pakistan

1.Who We Are

x999 game is an online gaming and sports betting platform operating at x999game.win, offering Casino, Live Casino, Sports Betting (including Cricket and PSL), Bingo and other gaming services to players in Pakistan. When this Privacy Policy refers to "x999 game", "we", "our" or "us", it means the x999 game platform and the team responsible for operating it.

This Privacy Policy applies to all users who visit the x999 game website, create an account, make a deposit or withdrawal in PKR, or otherwise interact with any part of our platform — whether on desktop, mobile browser or through the x999 game app.

By creating an account or using the platform, you acknowledge that you have read this Privacy Policy and understand how your personal data will be handled. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

2.Data We Collect

x999 game collects personal data in two ways: information you provide to us directly, and information collected automatically when you use the platform.

Information you provide directly:

• Registration details: Your full name, date of birth, email address, mobile number and residential address as provided when creating your account.
• Identity verification documents: A copy of your CNIC (Computerised National Identity Card), passport or other government-issued ID when we request verification.
• Payment information: Your JazzCash or Easypaisa mobile number, Raast ID, bank account details or card information as needed to process PKR deposits and withdrawals.
• Support communications: Any information you share with our support team via email or live chat, including queries about your account, bonuses or transactions.
• Responsible gaming settings: Deposit limits, session reminders or self-exclusion preferences you set within your account.

Information collected automatically:

• Device and browser data: Your IP address, browser type, operating system, device type and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration and navigation patterns within the platform.
• Cookie data: Information stored by cookies and similar technologies as described in Section 6 of this policy.
• Transaction logs: Records of all deposits, withdrawals and game activity associated with your account.

3.How We Use Your Data

x999 game uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are unrelated to running the platform or serving you as a player. The table below outlines the main purposes for which your data is used:

4.Payment Data & PKR Transactions

All financial transactions on x999 game are denominated in Pakistani Rupees (PKR). We take the security of payment data extremely seriously. Here is how your payment information is handled:

• Deposits and withdrawals made via JazzCash, Easypaisa, Raast or bank transfer are processed through secure, encrypted payment gateways. x999 game does not store your mobile wallet PINs or full bank account passwords.
• Card payment data (where applicable) is handled in accordance with PCI-DSS standards. Full card numbers are not stored on x999 game servers.
• Payment records — including deposit amounts, withdrawal requests and transaction timestamps — are retained as part of your account history for account management and fraud prevention purposes.
• Withdrawals are processed back to the same payment method used for deposits wherever technically possible. This is a standard anti-money-laundering measure.

If you believe an unauthorised transaction has taken place on your account, contact our support team immediately at [email protected]. Do not initiate a chargeback with your bank or payment provider without first raising the issue with us — chargebacks without prior contact are a breach of our Terms and Conditions.

5.Sharing Your Data

x999 game does not sell your personal data. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks need to receive relevant payment details to process your PKR transactions. They are bound by their own data protection obligations.
• Identity verification providers: Where we use third-party KYC (Know Your Customer) services to verify your CNIC or identity documents, those providers receive only the data required for verification.
• Game software providers: Third-party casino and live casino game providers may receive a session token and anonymised player ID to operate the game. They do not receive your full personal details.
• Fraud prevention services: We may share device and IP data with fraud detection services to protect the platform and all its players from fraudulent activity.
• Legal obligations: If required by applicable law or a valid legal request, we may be obliged to disclose certain data. We will notify you where legally permitted to do so.

All third-party service providers who receive your data are required to handle it securely and use it only for the specific purpose for which it was shared. We do not authorise them to use your data for their own marketing or unrelated purposes.

6.Cookies & Tracking

x999 game uses cookies — small text files stored in your browser — to make the platform work properly and to improve your experience. We use three categories of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in, security tokens and cookies that remember your language and currency preferences. These cannot be disabled.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users drop off and how performance can be improved. Analytics data is aggregated and does not identify you personally.
• Functional cookies: Remember your preferences such as game settings, display options and recently played games to give you a smoother experience each time you log in.

You can manage or delete non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect how some parts of the x999 game platform function. Essential cookies cannot be turned off as they are required for the platform to operate securely.

7.Data Retention

x999 game retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with our operational and legal obligations. Specific retention periods are as follows:

• Active account data: Retained for the duration of your account and for a period after account closure to handle any outstanding queries, disputes or legal requirements.
• Transaction records: PKR deposit, withdrawal and gaming transaction logs are retained for a standard period to comply with financial record-keeping obligations.
• Identity verification documents: CNIC copies and verification records are retained for the legally required period after account closure.
• Support communications: Emails and chat records with our support team are kept for a reasonable period to maintain continuity of service and resolve any follow-up queries.
• Marketing preferences: If you opt out of marketing, we retain a record of your opt-out to ensure we do not contact you again — even if you later delete your account.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8.Data Security

x999 game takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss or misuse:

• All data transmitted between your browser or app and our servers is protected by TLS (Transport Layer Security) encryption — the same technology used by banks and financial institutions.
• Sensitive data including passwords and payment details is stored in encrypted form. Plain-text storage of sensitive information is not permitted.
• Access to personal data within x999 game is restricted to authorised team members on a strict need-to-know basis. Staff with access to personal data are required to handle it confidentially.
• Our platform is regularly reviewed for security vulnerabilities. We apply security patches and updates promptly when they become available.
• In the event of a data security incident that affects your personal data, x999 game will notify affected users promptly and take immediate steps to contain the situation.

9.Your Rights

As a user of x999 game, you have the following rights regarding your personal data. You can exercise any of these rights by contacting our support team:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal data is inaccurate or outdated, you can ask us to correct it. You can also update many details directly within your account settings.
• Right to deletion: You can request that your personal data be deleted. Note that some data must be retained for a minimum period to comply with financial and legal obligations — we will let you know if this applies.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to object to marketing: You can opt out of marketing emails and promotional SMS messages at any time, either through the unsubscribe link in our emails or by contacting support directly.
• Right to data portability: You can request your personal data in a structured, machine-readable format where technically feasible.

We aim to respond to all data requests within a reasonable timeframe. To submit a data request, email us at [email protected] from the email address registered on your account.

10.Children & Minors

x999 game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not create an account or use our platform in any way.

If a parent or guardian believes their child has registered on x999 game or provided personal data to us, please contact our support team immediately at [email protected]. We will promptly close the account and delete any associated personal data.

We encourage parents and guardians to use parental control software to restrict access to online gaming platforms. For more guidance on protecting young people from online gaming, visit our Responsible Gaming page.

11.Marketing Communications

x999 game may send you promotional emails, SMS messages or in-platform notifications about bonuses, new games, Cricket and PSL betting offers, and other platform updates. We will only send marketing communications if you have opted in to receive them during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link at the bottom of any marketing email from x999 game.
• Updating your communication preferences in your account settings.
• Contacting our support team at [email protected] and requesting to be removed from marketing lists.

Please note that opting out of marketing does not affect transactional communications — we will still send you important account notifications such as deposit confirmations, withdrawal updates and security alerts, as these are necessary for running your account.

12.Changes to This Policy

x999 game may update this Privacy Policy from time to time to reflect changes in our practices, platform features or applicable requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or in-platform notification.

We encourage you to review this Privacy Policy periodically. Your continued use of x999 game after any changes have been published means you accept the updated policy. If you have questions about any changes, please contact us before continuing to use the platform.

13.Contact & Data Requests

If you have any questions about this Privacy Policy, want to understand how your data is used, or wish to exercise any of your data rights, please get in touch with the x999 game team:

When submitting a data request, please email us from the address registered on your x999 game account so we can verify your identity before processing the request.